FAQ

CTD FAQ

CHASING THE DRAGON RIG GEAR is a branded apparel company. Our graphics and apparel are designed for Industrial and Construction tradesmen and tradeswomen and their families that work in and around the Oil & Gas Sector. We customize and support customer requests so many of the orders and designs are uniquely yours. We specialize in high quality graphics and apparel.

 

WHEN WILL I RECEIVE MY ORDER

Once your order is received, it goes into our queue with all special instructions from you, our customer. As many of our items are “Special Order”, the work begins on the technical side to assure we have all of the required graphic files and specifications to begin your order. We work closely with you, keeping you abreadt and updated as things progress. Special orders will take up to 10 business days to ship but we are always aiming to ship in less time.

Many of our items are immediately  ready for shipping and you will be notified of tracking number and carrier along with updates as we have them available. These items will be shipped Expedited with an approximate ship date of 3-5 business days. International delivery times vary due to customs. All shipping is based on weight.

 

DO WE OFFER FLAT RATE SHIPPING

WE DO DECALS!! Along with decals, many of our items such as toques, Mini Riggers, bandanas etc can be shipped Letter Mail, or Flat Rate Shipping.

 

DO YOU OFFER INTERNATIONAL SHIPPING

Yes, we offer international shipping at an additional charge of US$35

International shipments (outside Canada and Continental US) are subject to our standard return policy and an extra US$35 non-refundable shipping charge. Chasing The Dragon Rig Gear is not responsible for additional customs clearence charges.